FOR APPLICANT ENQUIRIES: UK Head OfficeAddress:

MYCLUBPROMOTION LTD
25 Church Street
Nassington
Peterborough
Cambridgeshire
PE8 6QG

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This CONTACT FORM is not for the use of current card holders. If you already have a card, please use the contact information supplied to the RIGHT.

 

FOR CURRENT CARDHOLDER ENQUIRES ONLY: Global Travel MyClubPromotion MasterCard Prepaid Card. We can be contacted by Email, Telephone or Mail. Your question may be addressed in our FAQs section so please check there first.

 

E-mail:

Please email your enquiry with your name, email address and contact telephone number to pct.enquiries@banctec.com. Please do not include your card number within the email. We will always endeavour to reply to your e-mail within 24 hours (unless at the weekend or bank holiday).

 

Telephone:

If you would prefer, you can call us on the following number and we will be happy to answer your query: 01753 778761. Calls are charged at your standard network rate. Lines are open from 9am to 8pm Monday to Friday, and 9am to 5pm on a Saturday. Lines are closed on a Sunday. (We are closed all UK Bank Holidays).

 

Lost and Stolen

For lost or stolen cards call 0800 0835284 if calling from the UK. Or, +44 (0)1159 577420 if calling from outside the UK. (24 hours, 7 days a week).

 

Activate and retrieve PIN

To activate your card and retrieve your PIN, call 0871 990 0526* (24 hours, 7 days a week).

 

Retrieve PIN if Card Already Activated

If your card is already activated then call 0871 990 0525* (24 hours, 7 days a week)
*Calls cost 10 pence per minute plus network extras

 

Customer Correspondence:

Card Services
PO Box 67528
London EC2P 2HU

 

 

MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. The Card is issued by Wirecard Card Solutions Ltd (“WDCS”) pursuant to licence by MasterCard International Inc. WDCS is authorised by the Financial Services Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051).